Privacy Policy – How 375pk Protects Your Personal Data

1. Introduction

375pk operates an online entertainment platform offering sports betting, live casino, slot games and other gaming products to adult players. When you register an account, make a deposit in PKR, place a bet on a PSL match or browse the Game Lobby, you share certain personal information with us. This Privacy Policy explains what we collect, how we use it and how we keep it secure.

We take data privacy seriously. The approach here is straightforward — we collect only what is genuinely needed to operate your account and deliver the services you've signed up for. We do not build advertising profiles, we do not sell your data and we do not share your information with anyone who doesn't need it to help us run the platform properly.

By creating a 375pk account you acknowledge that you have read and understood this policy. If you have questions about anything here, reach the support team at any time through the platform's live chat or help section.

2. What We Collect

We collect personal information in two main ways — information you provide directly when registering or using the platform, and information collected automatically as you browse and play.

Information You Provide

Data Type	Examples	Why We Need It
Identity	Full name, date of birth, CNIC number	Account verification, age check, fraud prevention
Contact details	Mobile number, email address	Account notifications, support communication
Payment information	JazzCash / Easypaisa account, bank details	Processing PKR deposits and withdrawals
Account credentials	Username, encrypted password	Secure login and account access
Verification documents	CNIC scan, proof of address	Identity verification before withdrawals

Information Collected Automatically

When you access the 375pk platform, we automatically collect certain technical data including your IP address, device type, browser version, operating system and general location. We also record how you use the platform — pages visited, games played, session duration and betting activity. This data is used to improve platform performance, detect suspicious activity and provide a better experience.

3. How We Use Your Data

We use your personal information only for purposes that are directly connected to operating and improving the 375pk platform. Specifically:

• Account management: Creating, maintaining and securing your player account
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfers
• Identity verification: Confirming your identity before processing withdrawals or at any point we are required to verify account ownership
• Fraud prevention and security: Detecting unusual account activity, duplicate registrations and potential bonus abuse
• Customer support: Responding to queries, complaints and account issues submitted through the support channels
• Platform improvements: Analysing aggregated usage data to improve game performance, navigation and overall player experience
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour and providing appropriate tools
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts

4. Payment Data and PKR Transactions

All financial transactions on 375pk are processed in Pakistani Rupees through regulated third-party payment processors. When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the actual transaction is handled by the relevant payment provider — 375pk does not store your full JazzCash PIN, bank account password or card CVV on our systems.

We retain a record of transaction amounts, dates, payment method types and reference numbers. This transaction history is necessary for account management, withdrawal processing, fraud detection and responding to payment disputes. Payment records are retained in accordance with the retention schedule in Section 8.

5. Sharing Your Data

375pk does not sell, rent or trade personal data to third parties for commercial or advertising purposes. We share your information only in the following specific circumstances:

• Payment processors: Sharing the minimum data required to process your PKR deposit or withdrawal — typically your name, account reference and transaction amount
• Identity verification providers: Where a third-party service is used to verify CNIC details or cross-reference identity documents, only the data needed for that specific check is shared
• Technology and hosting providers: Infrastructure and cloud services that host the platform and player data operate under strict contractual data protection obligations
• Fraud prevention services: Aggregated or anonymised data may be shared with fraud detection partners to identify patterns of abuse across platforms
• Legal obligations: We may be required to disclose personal data to law enforcement or regulatory bodies in response to a lawful request. We will only do so to the extent required by law

Any third party that receives personal data from 375pk is required to handle it in a manner consistent with this policy and to use it only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

375pk uses cookies and similar tracking technologies to manage sessions, remember preferences and understand how the platform is being used. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These manage your login session, keep you authenticated while you browse and protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which pages are most visited, where sessions drop off and how game categories perform. This data is aggregated and anonymised.
• Preference cookies: Remember settings you have chosen, such as language preference or notification options.
• Security cookies: Used to detect and prevent fraudulent activity, including bot access and repeated failed login attempts.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in and using the platform. Disabling analytics and preference cookies will not affect your ability to bet, deposit or withdraw.

7. Data Security

We use industry-standard security measures to protect the personal data stored on 375pk's systems. All data transmitted between your device and the platform is encrypted using TLS (Transport Layer Security). Passwords are stored using one-way hashing — not even 375pk staff can see your password in plain text.

Access to personal data within the organisation is restricted on a need-to-know basis. Support staff can access account information required to assist you but cannot view full payment credentials or verification document images beyond what is necessary for their role.

Despite these measures, no internet-based system can be guaranteed to be completely secure. If you suspect your account has been compromised, contact support immediately to lock the account and begin an investigation.

8. Data Retention

We retain personal data for as long as your account is active and for a reasonable period after account closure. Retention periods vary by data type:

• Account data (name, contact details, account history): Retained for the duration of account activity and for up to five years after account closure for fraud prevention and dispute resolution purposes
• Transaction records: Retained for a minimum of five years to support payment dispute resolution and financial record-keeping
• Identity verification documents: Retained for up to five years after the last verification event or account closure, whichever is later
• Communications and support records: Retained for up to three years after the last interaction
• Analytics data: Stored in aggregated, anonymised form indefinitely; identifiable usage data is deleted within 24 months

When data is no longer required for any of the above purposes, it is deleted or irreversibly anonymised in accordance with our internal data management procedures.

9. Your Privacy Rights

As a 375pk account holder you have a number of rights regarding your personal data. To exercise any of these rights, contact the support team through the platform's live chat or help section with your registered account details for identity verification.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any personal data we hold is inaccurate or out of date, you can request that we correct it. For certain changes such as name or date of birth, verification documents may be required.
• Right to deletion: You can request deletion of your personal data. Note that some data must be retained for fraud prevention and financial record-keeping purposes even after account closure, as described in Section 8.
• Right to restrict processing: In certain circumstances you can request that we limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent: Where data processing is based on your consent — such as marketing communications — you can withdraw that consent at any time through your account settings or by contacting support.

10. Minors and Under-18 Access

375pk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration process, and accounts found to belong to minors will be closed immediately with any balance forfeited. If you believe a minor has accessed the platform using false information, contact support immediately so the account can be reviewed and closed.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms on shared or family devices. Visit the Responsible Gaming page for more information on protecting younger users.

11. Updates to This Policy

375pk may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in data processing practices or updates to applicable data protection standards. When material changes are made, registered players will be notified via the platform or by email prior to the changes taking effect.

The most current version of this policy is always available on this page. We recommend checking back periodically. Continued use of the platform after notification of an update constitutes acceptance of the revised policy.

12. Contact and Data Queries

For any questions, requests or concerns relating to this Privacy Policy or how your personal data is handled, reach the 375pk support team through live chat available on the platform, or through the help section. Include your registered account username so the team can verify your identity and respond to your query efficiently.

For formal data access or deletion requests, please allow up to 14 days for processing following successful identity verification. We take all privacy-related queries seriously and will respond promptly.